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	<title>Soller thoughts &#187; inlife</title>
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	<link>http://sollerthoughts.com</link>
	<description>Thought leadership for progressive organizations</description>
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		<title>Incident checklists – why one should have it &amp; how one should prepare it</title>
		<link>http://sollerthoughts.com/2009/03/11/incident-checklists-why-one-should-have-it-how-one-should-prepare-it/</link>
		<comments>http://sollerthoughts.com/2009/03/11/incident-checklists-why-one-should-have-it-how-one-should-prepare-it/#comments</comments>
		<pubDate>Wed, 11 Mar 2009 16:42:57 +0000</pubDate>
		<dc:creator>swapnil</dc:creator>
				<category><![CDATA[App Support thoughts]]></category>
		<category><![CDATA[application support]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[inlife]]></category>
		<category><![CDATA[recommendations]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://sollers.wordpress.com/?p=285</guid>
		<description><![CDATA[I wrote few weeks ago about how you can manage the incidents effectively. The post is available here for your reading. I mentioned there about the Detect Diagnose Resolve framework and how you can use it to effectively to manage the incidents. It is very important to quickly detect the incident cause when you are [...]]]></description>
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		<title>Effective incident management &#8211; Detect &#8211; Diagnose &#8211; Resolve framework</title>
		<link>http://sollerthoughts.com/2009/02/16/effective-incident-management-overview/</link>
		<comments>http://sollerthoughts.com/2009/02/16/effective-incident-management-overview/#comments</comments>
		<pubDate>Mon, 16 Feb 2009 22:59:38 +0000</pubDate>
		<dc:creator>swapnil</dc:creator>
				<category><![CDATA[App Support thoughts]]></category>
		<category><![CDATA[application support]]></category>
		<category><![CDATA[incident management]]></category>
		<category><![CDATA[inlife]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[service management]]></category>

		<guid isPermaLink="false">http://sollers.wordpress.com/?p=145</guid>
		<description><![CDATA[In most of the IT organizations, who specializes the support and maintenance contracts to the customer&#8217;s IT estate and their software estate, most of the emphasis is given to achieving 100% Availability and adhering to Service Level Agreements. However, one of the most important aspect of the Service Management that helps achieve above is to [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Agile ready support processes – Key AIS recommendations</title>
		<link>http://sollerthoughts.com/2009/02/13/agile-ready-support-processes-key-ais-recommendations/</link>
		<comments>http://sollerthoughts.com/2009/02/13/agile-ready-support-processes-key-ais-recommendations/#comments</comments>
		<pubDate>Fri, 13 Feb 2009 14:30:34 +0000</pubDate>
		<dc:creator>swapnil</dc:creator>
				<category><![CDATA[App Support thoughts]]></category>
		<category><![CDATA[acceptance into service]]></category>
		<category><![CDATA[agile development]]></category>
		<category><![CDATA[application support]]></category>
		<category><![CDATA[inlife]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[recommendations]]></category>
		<category><![CDATA[testing]]></category>

		<guid isPermaLink="false">http://sollers.wordpress.com/2009/02/13/agile-ready-support-processes-key-ais-recommendations/</guid>
		<description><![CDATA[&#160; Yesterday I posted an article about how someone should carry out the Acceptance into Service testing for the product that is being developed using the agile framework. I am continuing my thoughts on the same today and want to point out few key recommendations while following the process I put forward yesterday, Agile development [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Agile ready support processes – Acceptance Into Service</title>
		<link>http://sollerthoughts.com/2009/02/12/agile-ready-support-processes-acceptance-into-service/</link>
		<comments>http://sollerthoughts.com/2009/02/12/agile-ready-support-processes-acceptance-into-service/#comments</comments>
		<pubDate>Thu, 12 Feb 2009 17:30:19 +0000</pubDate>
		<dc:creator>swapnil</dc:creator>
				<category><![CDATA[App Support thoughts]]></category>
		<category><![CDATA[acceptance into service]]></category>
		<category><![CDATA[agile development]]></category>
		<category><![CDATA[application support]]></category>
		<category><![CDATA[inlife]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[recommendations]]></category>
		<category><![CDATA[testing]]></category>

		<guid isPermaLink="false">http://sollers.wordpress.com/2009/02/12/agile-ready-support-processes-acceptance-into-service/</guid>
		<description><![CDATA[There is a lot of push currently within the IT organizations to use the &#8216;Agile development’ methodology for delivering new products &#38; projects. The customer demands changes rapidly and that is what precisely the agile development framework provides&#160; to the service providers. But .. and the big but is that the ‘agile development framework’ talks [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Top 5 myths related to application support domain</title>
		<link>http://sollerthoughts.com/2009/02/05/top-5-myths-related-to-application-support-domain/</link>
		<comments>http://sollerthoughts.com/2009/02/05/top-5-myths-related-to-application-support-domain/#comments</comments>
		<pubDate>Thu, 05 Feb 2009 15:32:47 +0000</pubDate>
		<dc:creator>swapnil</dc:creator>
				<category><![CDATA[App Support thoughts]]></category>
		<category><![CDATA[application support]]></category>
		<category><![CDATA[career]]></category>
		<category><![CDATA[dilbert]]></category>
		<category><![CDATA[inlife]]></category>
		<category><![CDATA[top 5]]></category>

		<guid isPermaLink="false">http://sollers.wordpress.com/2009/02/05/top-5-myths-related-to-application-support-domain/</guid>
		<description><![CDATA[Did you ever notice that in a multi-service oriented IT organization, that delivers new projects / products as well as provides IT support services to customers, more focus is normally given to delivery of products than providing high quality maintenance &#38; support services? Well, if you have, then you are not the only one! What [...]]]></description>
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