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	<title>Soller thoughts &#187; operations</title>
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	<link>http://sollerthoughts.com</link>
	<description>Thought leadership for progressive organizations</description>
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		<title>Managing risks in Operations &amp; Production Support environment..</title>
		<link>http://sollerthoughts.com/2010/03/30/managing-risks-in-operations-production-support-environment/</link>
		<comments>http://sollerthoughts.com/2010/03/30/managing-risks-in-operations-production-support-environment/#comments</comments>
		<pubDate>Tue, 30 Mar 2010 20:27:20 +0000</pubDate>
		<dc:creator>swapnil</dc:creator>
				<category><![CDATA[App Support thoughts]]></category>
		<category><![CDATA[behaviour]]></category>
		<category><![CDATA[mindset]]></category>
		<category><![CDATA[operations]]></category>
		<category><![CDATA[production support]]></category>
		<category><![CDATA[risk management]]></category>
		<category><![CDATA[risk taking]]></category>

		<guid isPermaLink="false">http://sollerthoughts.co.uk/2010/03/30/managing-risks-in-operations-production-support-environment/</guid>
		<description><![CDATA[Managing risks in a production environment, that is making money for customers, is extremely essential. However, most often, due to the unpredictable nature of the production support or operations management work, the fear of unknown increases drastically. More often than not, for an operations analyst or a production support analyst every day is a new [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Moving to IT Operations 2.0? &#8211; Using Web 2.0, for managing 24&#215;7 IT operations</title>
		<link>http://sollerthoughts.com/2010/02/02/moving-to-it-operations-2-0/</link>
		<comments>http://sollerthoughts.com/2010/02/02/moving-to-it-operations-2-0/#comments</comments>
		<pubDate>Tue, 02 Feb 2010 18:12:53 +0000</pubDate>
		<dc:creator>swapnil</dc:creator>
				<category><![CDATA[App Support thoughts]]></category>
		<category><![CDATA[Strategy thoughts]]></category>
		<category><![CDATA[24x7]]></category>
		<category><![CDATA[mission critical work]]></category>
		<category><![CDATA[operations]]></category>
		<category><![CDATA[team]]></category>
		<category><![CDATA[teamwork]]></category>
		<category><![CDATA[web 2.0]]></category>

		<guid isPermaLink="false">http://sollerthoughts.co.uk/2010/02/02/moving-to-it-operations-2-0/</guid>
		<description><![CDATA[Do you manage the teams that work 24&#215;7 across the shifts? Especially on 12 hour/day shift and 4 days/week model? If yes, then I would really be interested to know how manage to have team meetings and to the team collectively? Getting everyone together for a briefing, team meeting, gathering, round table etc., has been [...]]]></description>
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